“Do you mind pointing me in the right direction for ranch dip?” That was the question I asked a Whole Foods employee. His reply, “Not a problem, just follow me.” Six or so rows over and I had what I was looking for. A few minutes later same scenario different employee, different search, same result. Someone at Whole Foods had thought through the customer experience and reset the bar. Today just meeting expectations is a recipe for extinction. We must always create an experience that exceeds what the customer expects or it goes unnoticed.
Regarding your article the customer experience. Avoid Walmart at all costs. It’s repulsive that businesses treat their customers like they are an inconvenience. Hello, is anybody out there? They are your customers treat them as such.
I used to think I was the only one who cared. But then I met AscendWorks. Spread the word brother. It’s the only way we can ever get customer service back in its true form!
Chad Brooks
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