I just bought a new phone. I used it yesterday to locate a Starbucks as I was driving along Interstate 35 just outside Dallas. In seconds, there it was: photo, map, phone number, exact location and how to get there, LIVE!
I wanted a Vet for a very sick pet at home. I went to Google, searched “mobile vet” and then quickly scanned five veterinarians that appeared on my search. I chose one whose website made me feel warmth and where there was a nice attractive photo of the vet herself. Also included were several testimonials recommending the veterinarian and a button to make it easy to do business. I was well pleased, she was as projected on her site.
I ordered a book the other day, Reality Check by Guy Kawasaki. I opened my Kindle, clicked on “Shop in Kindle Store”, clicked on “Books,” and searched “Kawasaki.” Wham-o, there it was. I clicked “purchase book” and in 15 seconds I had my book.
I connected this week with an old roommate in college, Tim Murphrey who is a very successful business executive in California. He sent me a Facebook invite, I accepted. The last two days we have exchanged memories that go way back to 1984!
I had a few “live chats” today on my computer. I chatted with my business partner who was in South Texas, that led to a chat with a few team members in Austin, and I chatted with a few customers in New York, Dallas, and Virginia. The chats were live, recorded, and each lasted a few minutes, but all were of utmost value to a productive day.
Life today is fast and it is live. I am a consumer just like you. I am annoyed if I have to work hard to find what I want and whom I want. I don’t want to work hard to do business. I want to be entertained and I want to be wowed. I want to find solutions to my problem without having to click on several tabs in a nav bar on a website. I want to do business without having to talk if I prefer not to. I want to do business at 3:00 AM if I want to. I want my order now, not in a few hours.
Sobering isn’t it? Life is live — and so is business! Innovate, automate, move fast, and get out of the way.