The Experience Economy

The Experience Economy, Updated Edition (New York: Harvard Business Review Press; Updated edition (July 5, 2011), 2011)

Thinking about how to connect with your customers? This book will open your eyes to what is required to create an energized customer experience. This is definitely one of my top 10 books. I refer to this book often.

Be A Lovecat

Jeff Payne | Be A Lovecat

  Today business and sales professionals are trying desperately to understand how to maintain their value as professionals in an increasingly inattentive and busy world. There is a way to influence people and win business, to be a person everyone turns to, who leads rather than follows, who never runs out of ideas, contacts, or […]

Facts Are Not Enough

Jeff Payne | Facts Are Not Enouigh

Let’s face it, we’re all consumers. We all buy. We’re scanning, swiping, clicking, liking, and sometimes sharing and tweeting. We are moving so fast that we don’t even have time to think let alone process all the information we encounter. Some of us save our ideas to Evernote (use this link to create a free […]